About CSG Systems

CSG Systems – The Business of Customer Interaction

For nearly a quarter of a century, clients have relied on CSG <http://www.csgsystems.com> to take care of their most important asset: their customers. Our vision is to enable our clients' growth with software- and services-based solutions that build business one customer interaction at a time. Our award-winning customer interaction management solutions can help you to:

  • Bring new revenue-generating products/services to market quickly
  • Launch new lines of business
  • Intelligently leverage customer information to improve relationships
  • Improve customer service, at every customer touch-point
  • Lower operational costs

CSG’s Solutions - Building business one customer interaction at a time

With CSG Systems, you'll reap the maximum business benefit from each interaction, at any touch point, with every customer. Whether that contact is a field-service call, online visit, call center inquiry, via email/SMS, or in a monthly statement.

The key to our solutions is our unique Build™ Engage™ Transact™ model, which is optimized for high-volume, recurring transactions and complex customer relationships. This model integrates all of your customer-facing processes, from optimizing customer intelligence and configuring customer-optimized offers, to extending and fulfilling those offers, to capturing the revenues they represent.

In total, each and every CSG solution is centered on the goal to help your build your business one customer interaction at a time.

Featured Solutions

  • CUSTOMER & BILLING MANAGEMENT - Leverage pre-integrated customer- and billing-management tools to attract and retain customers.
  • CUSTOMER INTELLIGENCE – Accelerate customer value with leading marketing services.
  • OUTPUT SOLUTIONS - Use electronic and printed statements and direct mail to sell, build loyalty and cut costs.
  • INTERACTIVE MESSAGING - Engage via voice, text/SMS, email and fax.
  • CONTENT MANAGEMENT - Monetize video content while building relationships.

CSG’s People - Growing with our people to deliver business value

Helping you deliver the right solutions again and again requires highly trained, highly experienced people with the industry expertise to understand the intricacies of the complex applications, systems and markets in play.

Trust our team of service professionals to bring your customer interaction solutions to life. Our people are infused with the intelligence and best-practices generated from more than 25 years of CSG experience in delivering world-class interaction management solutions to progressive clients in highly complex, competitive industries.

We understand that our success has been tied to the success of our clients, and in turn, the success of each and every employee.

We are committed to fostering a positive work environment, encouraging a sense of teamwork, and providing ample opportunities for individual career development.

Learn more at csgsystems.com.