News

Showing news: 1–25 of 59

DM Radio: Customer Analytics and the Promise of New CRM

Feb 4 2010

Knowing what your customers want has always been a key to success. These days, that knowledge can be woven right into operational systems, and in near-real-time, greatly improving customer relations, and thus cashflow. Still, significant decisions must be made throughout an organization to ensure that appropriate customer data is gathered, then leveraged.

Enterprise Systems: The Necessity of Data Profiling: A How-to Guide to Getting Started and Driving Value

Feb 3 2010

Allocating sufficient time and resources to conduct a thorough data profiling assessment will help architects design a better solution and reduce project risk by quickly identifying and addressing potential data issues.

CSG Systems to Participate in Thomas Weisel Partners Technology and Telecom Conference 2010

Feb 2 2010

CSG Systems will participate in a fireside chat with Thomas Weisel Partners analyst, Tom Roderick on February 9th.

1to1 Media: Customer Engagement: Marketing's New Frontier

Feb 2 2010

Using customer data, marketers can improve the customer experience across touchpoints.

CustomerThink Names 16 Global Thought Leaders to 2010 Editorial Board

Jan 28 2010

CustomerThink, the world's largest online community focused on Customer-Centric Business Management, has named 16 thought leaders to its 2010 Editorial Board.

CSG Systems Receives 2009 Cable.TMCnet.com Product of the Year Award

Jan 27 2010

CSG Workforce Express Honored for Outstanding Innovation

CSG Systems Reports Solid Revenue Growth for Fourth Quarter and 2009

Jan 26 2010

Converts 2.4 Million Customers to Solutions

CSG Systems to Hold Fourth Quarter 2009 Earnings Conference Call

Jan 4 2010

CSG Systems International, Inc. (NASDAQ: CSGS), a leading provider of customer interaction management and billing solutions, invites you to participate in a conference call on Tuesday, January 26, 2010, at 5:00 p.m. Eastern Time to discuss the company's fourth quarter 2009 earnings results.

DM News: Marketing Smarts for 2010: Five Ways to Expand Your Marketing Strategy

Dec 22 2009

As recession pains ease, marketers have seen an uptick in budgets. Now that companies are coming out of the bunker, they are looking for revenue growth, not cost cutting, to improve the bottom line. The logical place to turn to in this circumstance is marketing. We have had discussions with a number of companies that are trying to figure out how best to spend their budgets, and it's no surprise that many are looking to capitalize on the growth of digital and social media. The challenge is spending the money in a way that maximizes impact. Companies need marketing that delivers results, measurably and effectively, regardless of channel.

Medical Marketing & Media: Does Reform End Brand Messaging?

Dec 16 2009

Will healthcare reform—should it pass—serve as a tipping point in the shift from traditional brand messaging to customer-centric engagement?

CSG Systems' Executive Naras Eechambadi to Participate in NCDM Keynote Addressing Database Marketing and Customer Intelligence

Dec 2 2009

Quaero Customer Exploritas to Present on Multichannel Marketing Best Practices at the Conference

CSG Systems Extends Contract with DISH Network Through 2012

Nov 30 2009

CSG Systems International, Inc. (NASDAQ: CSGS), a leading provider of customer interaction management and billing solutions, today announced that it has entered into a new multi-year agreement for DISH's nearly 14 million customers that includes a 3-year commitment for customer care and billing services through December 31, 2012, and a 5-year commitment for print and mail services through December 31, 2014.

CSG Systems Announces New Chairman of the Board

Nov 24 2009

CSG Systems International, Inc. (NASDAQ: CSGS), a leading provider of customer interaction management and billing solutions, today announced that telecommunications industry veteran and current independent board member Don Reed was elected Chairman of the Board effective January 1, 2010.

Independent Report: Customer Experience Boosts Revenue

Nov 11 2009

Receive your complimentary copy of this important independent report written by Bruce Temkin, vice president and principal analyst, Forrester Research, Inc.

CSG Systems hosts Customer Experience Management (CEM) Webinar featuring Leading Independent Research Firm

Nov 4 2009

Experts Including Analyst Bruce Temkin Discuss Ways to Improve Customer Engagement and Loyalty through CEM

CSG Systems Reports Solid Third Quarter 2009 Results

Oct 27 2009

Company successfully converts 500,000 new customers onto ACP

CSG Systems Continues to Add Capability and Strategic Value to Multi-Channel Communications Platform

Oct 22 2009

CSG Adds Secure eStatements and PURL Technology Enhancements to Precision eCare to Improve Communications Effectiveness

CSG Systems to Hold Third Quarter 2009 Earnings Conference Call

Oct 1 2009

CSG Systems International, Inc. (NASDAQ: CSGS), a leading provider of customer interaction management and billing solutions, invites you to participate in a conference call on Tuesday, October 27, 2009, at 5:00 p.m. Eastern Time to discuss the company's third quarter 2009 earnings results.

InsideCRM: 10 Questions for CSG Systems' Dwayne Ruffin

Oct 1 2009

Inside CRM spoke with Ruffin about the service challenges facing large enterprises and the company’s differentiation between personalization and a customer-centric approach.

Target Marketing: 4 Tips to Manage Attrition

Oct 1 2009

Most companies understand the value of retaining a customer relationship versus the cost associated with replacing it. But many still struggle with attrition issues. Why? Because organizations cannot prevent customer attrition if they are unable to define, detect or, even better, predict it.

CSG Systems Named to Software Magazine's 27th Annual Software 500

Sep 30 2009

Software Magazine Ranks CSG as one of the World's Largest Software Companies

Neolane and Quaero, a CSG Solution, Present Webinar on New Rules for Marketing in a Cross-Channel World

Sep 15 2009

Marketers Will Learn the Essentials for Utilizing Data from Across Multiple Channels to Increase Customer Retention, Drive New Customer Acquisition and Improve Marketing Efficiency

Target Marketing: Preventing Breakups

Aug 26 2009

This article on using dashboards as customer retention tools features Quaero experts Niall Budds and Ram Krishnamurthy

CSG Systems Offers New Solution to Help Businesses Reduce Bad Debt

Aug 20 2009

Partnership with Total Solution Inc. Combines Customer Data with Behavior Scoring for Improved Collections Strategies

Five Essential Strategies for Measuring Marketing Effectiveness

Aug 18 2009

With the proliferation of digital channels, marketing is undergoing a tremendous evolution. As a result, marketers at progressive organizations are redirecting their efforts and concentrating on a more holistic understanding of marketing performance.

To drive response and determine the appropriate marketing mix in this new paradigm, marketers must adopt a fresh approach to understand how to influence prospects and customers. By doing so, marketers can maximize marketing spend and generate stronger return on investment.