News

WHAT:  CSG Systems International, Inc. (NASDAQ: CSGS), a leading provider of customer interaction management and billing solutions, along with its customer intelligence arm, Quaero and special guest Bruce Temkin, vice president and principal analyst at Forrester Research will host an exclusive Web event for the Cable/DBS industry titled "Drive Customer Loyalty and ROI through Customer Experience Management." During this one hour Webinar, the expert panel will discuss how an investment in Customer Experience Management (CEM) can lead companies to increased customer loyalty and long-term value. The panel will delve into the current state of customer experience in the Cable/DBS market, discuss the blueprint for customer experience success, identify key ways to leverage customer intelligence to improve the way companies treat customers, and share relevant real word examples of companies succeeding in CEM.

WHY:  CEM is an emerging discipline helping companies build the foundation for an enhanced customer experience, which correlates to improved customer satisfaction and overall loyalty. CEM is a critical component to fostering the customer loyalty companies seek. Organizations that are embracing CEM strategies have found improved marketing effectiveness and ROI.

WHO:
Bruce Temkin, vice president and principal analyst, Forrester Research
Peter Kalan, president and CEO, CSG Systems, Inc.
Naras Eechambadi, PhD, senior vice president and general manager, Quaero, a CSG solution

WHEN:  November 10, 2009 at 1:00 p.m. - 2:00 p.m. ET

Registration: Visit http://quaerolp.csgsystems.com/ForresterWebinar.html or contact Jamie Rowe at jamie_rowe@csgsystems.com or 704.414.2197.

All attendees will receive a free electronic copy of Bruce Temkin's report, "Customer Experience Boosts Revenue."

About CSG Systems

Headquartered in Englewood, Colorado, CSG Systems International, Inc. (NASDAQ: CSGS) is a customer interaction management company that provides software- and services-based solutions that help clients engage and transact with their customers. With a 25-year heritage in providing customer management and billing solutions to North American cable and direct broadcast satellite companies, CSG has broadened its customer interaction management capabilities to proudly serve this client base as well as new, highly competitive industries including financial services, healthcare, utilities and more. Today, CSG's solutions reach more than half of all US households each month and manage over $36 billion in transactions annually on its clients'' behalf. For more information, visit our website at www.csgsystems.com.

About Quaero

Quaero, a CSG solution, uses customer intelligence to help clients shift from traditional campaign-driven marketing to real-time, multichannel customer interaction. Quaero experts blend strategy and analytics with performance management and technology to establish dialogues that improve the customer experience while increasing overall customer value.

Headquartered in Charlotte, NC, the Quaero solutions group provides marketing services to category-leading clients within the Financial Services, Pharmaceutical/Healthcare, Travel and Leisure, Media, Consumer and High Tech industries. For more information, call 1-877-570-2199 or visit www.quaero.csgsystems.com

MEDIA CONTACT:

Sheila Bohan, Emerge Public Relations

Office: 617-729-3185

sbohan@emergepr.com