Case Studies

A telecom firm providing call services to correctional facilities nationwide was experiencing high levels of bad debt, losing potential revenue, and creating poor customer experiences due to an inacccurate credit scoring approach.  The Quaero Solutions Group worked closely with the company to enhance data and develop more sophisticated risk segmentation models. Quaero then helped the company deploy the models in a real-time scoring and credit-limit application module that works dynamically during calls.

The result: The company reduced bad debt by more than $3 million, achieved an ROI of more than 1,000 percent and improved the customer experience.  To read more, download the full case study.